Delivery & Returns
How much is delivery?
Delivery to the mainland UK using first class post or next day courier service is FREE. Orders placed before 1pm Mon-Fri will be dispatched the same day. Please note, if you are not entirely satisfied with your purchase for whatever reason, returns from UK mainland addresses are FREE - we can arrange collection of the unused goods at our expense. Please contact us for shipment prices outside the mainland UK.
Do you offer a guaranteed timeslot delivery service?
We do not normally offer guaranteed timeslot deliveries. However, if this is a problem for you please contact our Customer Service team who will do their best to help. All orders sent via courier will be provided with a tracking code that you can use to follow the delivery.
What is your refund policy?
We offer a 7 day no-quibble money back guarantee providing the
goods have not been open or used and are returned in their original
packaging. We are so confident in the quality of our products that
we offer free delivery and free returns. (Free delivery and returns
apply only to UK mainland customers.) In the unlikely event you do
not want to keep your purchase you must let us know within 7 days
of delivery with an email or a letter. We will arrange for
collection of the unused goods and a full refund.
Please note our free returns policy is only valid when we have arranged for the goods to be collected by our couriers and we can only cover one attempt to collect the goods. We will not be able to refund postage for goods that have been returned without prior agreement, for full details please see our Terms and Conditions.
After using your duvets I can never go back to down. You have changed my life!
I am absolutely thrilled at your amazing customer service! Having just had a total knee replacement, making shopping rather difficult, it has been a total Joy to shop with you and receive the kind of service, only usually available these days, in the exclusive market stores.