silksleep delivery & service
- How much is delivery?
- How long will shipping take?
- Do you offer a guaranteed timeslot delivery service?
- What is your refund policy?
- Is payment processing secure on your website?
- Our free returns policy.
1. How much is delivery?
Delivery to the mainland UK is FREE. Also, if you are not entirely satisfied with your purchase for whatever reason returns are FREE as well - we will arrange collection of the unused goods at our expense.
Please contact us for shipment prices outside the mainland UK.
2. How long will shipping take?
Any orders placed before 4.00pm will be dispatched the following working day. Please allow 2-3 working days for UK mainland delivery.
Please contact us for shipment times outside the mainland UK.
3. Do you offer a guaranteed timeslot delivery service?
We do not normally offer guaranteed timeslot deliveries. However, if this is a problem for you please contact our Customer Service team who will do their best to help.
4. What is your refund policy?
We offer a 14 day no-quibble money back guarantee provided the goods have not been used and when collected by us are returned in their original packaging.
5. Is payment processing secure on your website?
Yes.
We offer a choice of two payment processors. RomanPay and Google Checkout. Both are well-known internationally trusted providers of secure payment processing, allowing you to pay with all major credit and debit cards. We are unable to accept Amex cards when paying with Roman Pay checkout method.
6. Our free returns policy.
We are so confident in the quality of out products that we offer free delivery and free returns. In the unlikely event you do not want to keep your purchase just let us know within 14 days of delivery. We will arrange for collection of the unused goods and a full refund. All at our expense!